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Privacy Policy

 

Effective Date: September 16, 2025 
Company: Compass Conservative Counseling
Website: www.compassconservativecounseling.com
Contact: compassconservativecounseling@gmail.com  107 15th st, St. Augustine, Florida, 32080

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Compass Conservative Counseling respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. This policy applies to our public website and any forms hosted on it. Therapy services, scheduling, intake, and clinical communications occur through SimplePractice and are governed by SimplePractice’s privacy and security terms in addition to ours.

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1) Information We Collect
a) Information you provide to us on this website

  • Contact details (e.g., name, email, phone) you enter into contact forms, newsletter sign-ups, or consultation requests.

  • Messages you submit via forms (general inquiries, feedback).

  • Consent preferences (e.g., cookie consent, marketing opt-ins).

We do not ask for or store Protected Health Information (PHI) on our public website. For therapy services, you’ll be directed to SimplePractice to submit health-related information securely.

b) Information collected automatically

  • Device and usage data: IP address, browser type, operating system, pages viewed, time on page, referring URLs.

  • Cookies and similar technologies: to remember preferences, enable core site features, and measure site performance. See “Cookies & Tracking” below.

c) Information from third parties

  • Analytics providers (e.g., aggregated website statistics).

  • Email marketing providers (subscription status, delivery/open rates if you opt in).

2) How We Use Your Information

We use your information to:

  • Provide and improve the website and its functionality.

  • Respond to inquiries and consultation requests.

  • Send administrative messages (e.g., confirmation emails).

  • Send marketing communications if you opt in (you can unsubscribe anytime).

  • Analyze site performance and user experience (aggregated/anonymous analytics).

  • Comply with legal obligations and enforce our terms.

Legal bases (GDPR/UK GDPR): consent, performance of a contract (responding to your request), legitimate interests (site security, improvement), and legal compliance.

3) PHI & HIPAA Notice (SimplePractice)

We aim to keep PHI off of our public website. When you schedule, complete intake, message your clinician, or engage in telehealth, you will be directed to SimplePractice, a third-party platform that implements administrative, technical, and physical safeguards. SimplePractice’s processing of PHI is governed by its own Privacy Policy and (where applicable) Business Associate Agreement (BAA).

  • Do not include sensitive clinical details in our general website forms or email.

  • For emergencies, do not use this website. Call 911 or 988 (Suicide & Crisis Lifeline) or go to the nearest emergency room.

4) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure site functionality (strictly necessary cookies).

  • Remember preferences (e.g., cookie banner choices).

  • Measure performance (analytics cookies).

You can manage cookies via our cookie banner and your browser settings. Blocking some cookies may impact site functionality.

5) How We Share Information

We do not sell personal information. We may share limited data with:

  • Service providers (e.g., hosting, website platform, analytics, email marketing) under contracts that limit their use of your data.

  • Professional advisors (e.g., legal, accounting) under confidentiality obligations.

  • Authorities when required by law or to protect rights, safety, or security.

  • Business transfers: if we undergo a merger, acquisition, or asset sale, your information may be transferred consistent with this Policy.

6) Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined here, comply with legal obligations, resolve disputes, and enforce agreements. We periodically review and delete or de-identify data that is no longer needed.

7) Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and correct your personal information.

  • Delete your information (subject to legal exceptions).

  • Object to or restrict certain processing.

  • Withdraw consent (e.g., unsubscribe from marketing).

  • Data portability (receive a copy in a portable format, where applicable).

To exercise rights, contact us at [privacy@yourdomain.com]. We may need to verify your identity to process your request.

U.S. State Notices (e.g., CA, CO, CT, VA, UT)

Residents of certain states may have additional rights under state privacy laws (e.g., California CCPA/CPRA, Colorado CPA, Connecticut and Virginia privacy laws):

  • Right to know, access, correct, delete, and portability.

  • Right to opt out of certain processing (e.g., targeted advertising, “sale”/“share” of personal information where applicable).

  • Non-discrimination for exercising rights.

We do not sell personal information. If we engage in targeted advertising or “sharing” in the future, we will update this Policy and provide a clear “Do Not Sell or Share My Personal Information” link.

EEA/UK/Swiss Residents

You may also have the right to lodge a complaint with your local supervisory authority. If we transfer your data outside the EEA/UK/Switzerland, we use appropriate safeguards (e.g., Standard Contractual Clauses).

8) Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided personal information through our site, contact us at compassconservativecounseling@gmail.com, and we will delete it consistent with applicable laws (including COPPA).

9) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure; please use caution when transmitting information over the internet and avoid sending PHI through general website forms or email.

10) Marketing Communications

If you opt in, we may send newsletters or updates. You can unsubscribe at any time using the link in the email or contacting compassconservativecounseling@gmail.com. We comply with CAN-SPAM requirements.

11) Third-Party Links

Our website may link to third-party sites or services (including SimplePractice). We are not responsible for their privacy practices. Review those policies before providing information.

12) International Transfers

If you access our site from outside the United States, your information may be processed in the U.S. and other countries that may not provide the same level of data protection as your jurisdiction. Where required, we implement appropriate safeguards.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest revision. Material changes will be posted on this page, and we’ll update notices as required by law.

14) How to Contact Us

For questions, requests, or complaints about this Privacy Policy or our practices, contact:
Email: compassconservativecounseling@gmail.com
Mail: 107 15th st, St. Augustine, Florida 32080
Phone: (904) 501-5850

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